HOTEL AUDIT

          Results driven hotel audit delves deeper than the financials of a hotel and takes stock of several front and back-of-house aspects to ensure an authentic and seamless experience for guests and its employees. Auditing by Wingkler is done for every Accommodation provider including Hotels, Resort, Service Apartment, Hostels, Lodges, Motels. 

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           Wingkler considers safety and risk management as key items to look at during audits, and they should have their own sections in a quality assurance report. Be on the lookout for any safety pitfalls, such as slip hazards or security issues. We go into the audit with a positive attitude and make sure employees understand that the process is part of a collaborative effort. Instead of viewing the audit like a one-off experience, encourage team members to treat it as a regular day, in which they all play key roles in the guest experience. 

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          A review of operations by an independent team like us, with no preconceived notions or views about the property or the market, benefits both the hotel's operator and its investors.

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          Among the areas reviewed by Wingkler are organization and management structure, Sales & Marketing strategy and structure, pricing and positioning, human resources-management, team evaluation, labor cost analysis, engineering maintenance programs, cost controls processes in place, service standards and levels, customer loyalty and quality assurance.

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          This diagnostic Wingkler review can be used to identify areas in which property management or the Operator should focus its attention, and often reveals opportunities for enhancing profits.

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